Terms

Shop Name DAGASHI

Company Name

Northern Works, Inc.
Sales of "Japanese sweets" in Japan, China and other overseas as sales agencies.
Construction and manage of mail order system for overseas as DAGASHI.

President

Takayuki Hazeyama

Inquiries

dagashi.ec@gmail.com

Business hour

Weekdays (from Monday to Friday), 10:00am to 18:00pm (Japan standard time).

E-mail inquiries that we receive from you on Saturday, Sunday, Japan’s national holidays or our company’s holidays are responded to you on next Monday or later.

Telephone

+81-6-6948-5831
( We don’t accept telephone inquiries. )

Address

 7-11 TAIYUJI-CHO Kita-ku, Osaka 530-0051
JAPAN

Item Cost

Listed for each item

Additional charges other than the total price of merchandise

♦For shipment overseas (outside of Japan)
In addition to the item amount, a "Shipping & Handling Fee" and "Special Shipping Fee" for certain items are required.
The "Shipping & Handling Fee" and "Special Shipping Fee" include the Express Mail Service (EMS) shipping fee and insurance fee.

♦For shipment within Japan
In addition to the item amount, a "Shipping & Handling Fee" and "Consumption Tax" are required.
The "Shipping & Handling Fee" includes the JP Transport shipping fee & insurance fee.  

How to Order

On The Internet Only

Order Expiration Date

There is no expiration date.
Open 24 hours a day, 7 days a week.

Defective/Damaged・Goods Return

Customers should contact us within 14 days after receiving merchandise.

Returns/exchanges are acceptable in the following cases:

1. The merchandise is different from which has been ordered.
2. The merchandise is defective.
3. The merchandise is damaged.

For returns at the convenience of the customer, such as differences in size and appearance, the return fee is paid by the customer.

Shipping Period

Items are scheduled to be shipped within 9 days after the order is placed.

However, there may be shipment delays depending on or due to the contents of the order, stock status, peak season, New Year holidays of suppliers, Obon holidays etc.

There are some item that will be produced or manufactured after order placement. In these cases the waiting time may be from a few days up to a maximum of a few months.

Should shipment be delayed, customer service will contact you in advance.

Order Quantities

There is no quantity limit for placing order.

Payment Methods

Payment can be made by one of the following methods:

1.Credit card payment
2.Paypal payment

Payment Deadlines

Please pay the item(s) amount and necessary charges before the deadlines stipulated below, according to the chosen payment method. If we cannot confirm payment before the respective deadline, we shall cancel the contract of sales for this case.

1. For Credit Card Payment: At the time of product ordering, please complete the payment procedure in the prescribed manner.

2. For Paypal: At the time of product ordering, please complete the payment procedure in the prescribed manner on Paypal's site.